Overview

If you are not satisfied with your purchase for any reason, you can return your shirt within 30 days of purchase (or date of delivery for pre-ordered merchandise). Customer will be responsible for return shipping expenses.

Please note that returned products must be unworn, with the original tags still attached (if applicable). If the returned items do not satisfy these requirements, your return will not be eligible for a refund or exchange.

Please note that discounted items from a final sale cannot be returned for a refund nor exchanged

To return a purchased item, follow the steps below:

1. Email us with your order number and state which items you would like to return. We will provide you with an address for shipping your return back to us.
2. Make sure the items you’re returning do not have any visible signs of use and have the original tags on.
3. Package the products into their original packaging.

We will need 14 days to process your return and assess it for eligibility. After it has been accepted, we will send you an email and your refund should be in your account within 7 to 14 days depending on your bank. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, less the original shipping charge.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Shipping returns

To return your product, please email us to receive a return shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at kyle(at)trekho.com for questions related to refunds and returns.